This is a two day course for Session Leaders taking on the roles of both the facilitator and keyboard chauffer. Participants get hands on experience with EMS including individual practice with the system tools and resources. During the course participants create and present a personal business case agenda. Participants create project folders and manage basic electronic meeting scenarios and troubleshooting techniques. The primary objectives of the course are:

Use of the basic systems tools and resources

Plan and build GroupSystems meeting agenda

Run a basic meeting with an appropriate selection
of tools and resources

Create and manage project folders and templates as 
a full access user

Understand unique electronic meeting situations, 
perform basic troubleshooting

This course provides a strong foundation of competency in the fundamental features of GroupSystems, and will consist of presentations and discussions together with a series of practice exercises using the agenda activities. Participants will have hands-on experience both as a meeting leader and as a guided user.

Prerequisites… Experience in the Windows operating system and basic knowledge of group process in business meetings. Students should be prepared to identify an EMS meeting they are likely to run.

This training includes advance use of an EMS application in a specific enterprise and project team. The course includes issues specific to electronic meeting support and its impact on client organizations. This is a scenario based approach with special emphasis on programs and opportunities for continued support of client projects and needs. Participants work with a collection of project templates and develop templates specific to their needs. The primary objectives of the course are:

Explore creative techniques for problem solving and decision making

Address application frameworks for projects and typical client needs

Develop criteria for analysis, alternative solutions an  action plans

Map the EMS tools and manage expectations and follow-up activities

Focus on remote application and use of the EMS tools

Participants will apply electronic decision support techniques and develop and manage project templates for a range of applications and programs. Advance use of the Survey and Alternative Analysis tools is included together with advance facilitation techniques and the management of templates. Sample templates include:

EFQM and the USA Malcolm Baldrige self-assessments

Educational and training scenarios - systems thinking

Benchmarking and best practices

Business process re-engineering - BPR

Corporate image and identity development workshop,

Prerequisites… Experience using EMS and/or completion of a Session Leader Training Fundamental Skills course.

The objective of this workshop is to empower senior level consultants to become more familiar with the potential to use EMS and promote its use with their clients. The program focuses on interaction with senior management, project leaders and functional department heads with a view to adapting EMS tools to their clients’ needs. Consultants attending this course will be able to design and adapt business processes with EMS tools and communicate the benefits of using the system during initial talks with their clients.

This is a series of case-study workshops designed to help senior consultants integrate EMS support into their current business methodologies. Exercises encourage the implementation of innovative and creative approaches to problem solving and organization intervention techniques within team-based activities using EMS support.

Concepts in this program include business planning, vision and mission development, needs assessment, quality process improvement, self-assessments, and other business processes requiring senior level decision making and analysis. Training can be conducted on-site and be tailored to the specific needs of the consulting organization. It requires that an EMS installation is available to the organization and that experienced EMS facilitators are available to support the consultants following the course.

This training is a one day course for consultants to use EMS technology with self-assessment workshops of the European Foundation for Quality Management, EFQM.

Attendees learn proven workshop techniques to guide management teams through a self-assessment process in a typical two-day workshop. The techniques include a complete EMS template that enables teams to identify strengths, areas for improvement, and site issues. The process enables the prioritizing of critical areas for improvement and the development of action plans.

The EFQM template includes benchmark voting sessions for teams to rate and immediately analyze their levels of achievement for the enablers criteria: approach, deployment and assessment and review. Voting sessions for the results criteria include: the results and scope of relevant areas. An Excel macro-driven spreadsheet is included which enables the accumulation of all voting results for any number of participants and teams. The spreadsheet tally enables the immediate printing of the self-assessment voting results with charts and graphs for the nine basic criteria. 

A complete set of handouts, including the questionnaire in an EMS Survey template makes the self-assessment process an extremely efficient and rewarding process for management teams.

Prerequisites… Experience using EMS and/or completion of the Session Leader Training Fundamental Skills course. Basic knowledge of the EFQM self-assessment process is desirable.